Business communication and human resources management

author: Aleksandra Arsovska - Belchovska
 

1.     Culture of communication and building cooperation relations

2.     Short review of the international codex of public workers’ behavior

3.     Main elements of verbal and non-verbal communication

3.1. Verbal communication                                                                                                            

- Five elements of verbal communication

  (sender of a message, a message, means of communication, receiver of the message and – feedback)

- Words – denotative and  connotative meaning

- Context

- Sentence construction

3.2. Non-verbal communication

    -  Vocal expression

    -  Facial expression

    -  Gesture expression

    -  Eye contact

    -  Postural expression

    -  Proxemic expression

    -  Aspects of the physical appearance

    -  Physical contact

    -  Rhythm and movement in the space

4.  Elements of a good verbal communication              

5. Communication barriers

6. Styles of communication

- analyst

- commandant

- adjustable

- performer

7. Basic rules of a skilful communication                                                                                                             

8. Destructive and constructive critique

9. Conflicts and types of conflicts

- interpersonal: conflict of double attraction, conflict of double rejection, conflict of simultaneous attractiona and rejection

- intrapersonal

- inter- group

- sources of conflicts

- conflict solutions steps 

10.   Skills of negotiation

 - Development of Best Alternative for Concluding a Contract   

-  How to respond to a stiff barging

- Methods of negotiation

11.  Human resources management

11.1 Management, systems and procedures

11.2. Operative level of management

recruitment and selection, interviewing techniques, selection of new employees, work evaluation, control and documentation of working, inspiration and better productivity 

12. Team and team work

13. Employment advice

      - types of biographies, covering letter, motivation letter, interview

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